FAQ's

Any Questions?

Frequently Asked question !!

Unfurling the parchment of your curiosities…

A sustainable, waste-free way to create your treasures. Each item is printed only when ordered—no excess inventory, no landfill guilt. (Think of it as a scribe meticulously illuminating manuscripts, but with fewer ink stains.)

Alas, no—our print-on-demand partners ship directly to you, sans ribbons. But we recommend:

  • Swaddling your order in old newspaper or magazine pages (Vigil’s favorite method). Add some satin ribbon for the win!

  • Adding a handwritten note with your favorite quill is always a lovely touch.

Indeed. From Porto to Patagonia, if a raven (or postal service) can fly there, we’ll send your parcel. Note: Shipping times/costs vary—check your cart for details.

We wish we could offer refunds as easily as Vigil offers judgmental stares—but because each item is printed just for you (blame our eco-friendly, print-on-demand model), we can’t accept returns or exchanges.

But! If your order:

  • Arrives looking like it lost a fight with a particularly feisty cat (damaged or misprinted)
  • Never emerges from its postal adventure (lost in transit)

…email us at info@velvetpawpress.com within 14 days and we’ll make it right (reprint or store credit—your choice).

Note: Digital downloads are lie cats—once they’re yours, they’re yours forever. No refunds, but we’ll help if the files seem cursed!